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Support and Log in
When studying on-line it is important that everything works correctly. Especially when studying to obtain your PRINCE2 qualification. We have put everything in place to deliver the best quality. In case you do nonetheless encounter any problems please don’t hesitate to contact us.
We have two types of support focused on the enhancement of your learning experience; E‑coaches and technical support. To keep it as simple as possible we choose to put both types of support under one and the same address; e‑coach.nederland@metieracademy.com. We will provide you with the right answer.
E-coaches
Our e-coaches have years of experience in project management. The e-coach takes care of all your questions regarding the content of our courses and supports you via mail or forum. The e-coach will also make sure that any technical questions you have will be answered or solved by our technical support.
Technical requirements
Internet connection
The e-learning courses are accessible via an Internet connection. Communication between your computer and our server is done via a secure internet connection (port 443). In case of problems we recommend to disable proxy servers or firewalls for the myMetiers IP address (81.93.166.5). Although there is no minimum connection speed, the connection has to be reasonably stable due to the continuous communication of your progress on the platform.
Your Computer
The following programs or software needs to be installed on your computer.
- Adobe Flash 6.0 or higher.
- Cookies enabled.
- Java Virtual Machine from SUN. (Java version 1.1.4 from Microsoft does not work)
- Pop-up blockers disabled.
- Microsoft Internet Explorer 6 or a higher version or Firefox 2.0 or higher.
Please click on this link; browser test to do a test on your computer whether to see if everything is all right.